Start shift on time

Review daily goals and targets

Prepare scripts and notes

Conduct test call to check equipment

Maintain a professional and positive tone

Listen actively and empathetically

Accurately record call details in CRM

Review and learn from call recordings

Review the odds and challenges that we had in the calls of this day

Seek feedback from supervisor

End shift with a summary of accomplishments

DAILY GOAL IS ONE LEAD

NOW START SMILING AND DIALING